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XMAS & NEW YEAR HOURS OF OPERATION
We are open & dispatching orders over the holiday period. Our customer service team will be on a skeleton staff from 23rd December – 6th January. As a consequence over this period some enquiries may not be responded to until normal service resumes.
CLICK TO VIEWLet’s Chat
The easiest way to get in touch is via our online chat, which is typically available Monday to Friday during business hours. Click the ‘Chat with an expert’ widget at the bottom right for a quick response.
If outside these hours, see alternative options below:
Common Questions
Where is my Order?
Tracking details are typically sent once your order has been dispatched. In some cases, we may ship direct from another warehouse to save you time. If you cannot see your tracking details, check your junk/spam folders first, then contact us. Most products are dispatched in 1-4 business days by courier. See here for more detailed information here.
Ceiling Fan Warranty
Most ceiling fans have an optional manufacturer warranty which covers labour as well as parts. Submit your claim directly with the manufacturer for a faster turnaround. You can do so by checking your invoice or the product listing for the manufacturer contact details.
Need Help Picking the Perfect Ceiling Fan?
We get how finding the perfect fan can be challenging and with so many options to choose from. For many customers a great start is our Ceiling Fan buying guide, which answers many frequently asked questions. Or, let us do the thinking for you! Check out our extensive ceiling fan awards which include tailored recommendations based on things like bedroom fans, or fans with light and much more. Finally, looking for a bargain? Check out our current active special offers right here.
Contact Form
Send us a message via our contact form below.
Give us a Call
03 9017 0366
9.00am – 3:00pm (AET) Monday – Friday