Privacy Policy

At Fansonline, we are committed to protecting your privacy and ensuring transparency in our data collection practices.

This Privacy Policy explains how we handle your Personal Information and how you can contact us or file a complaint regarding your privacy.

We may occasionally update this policy. If changes are made, the updated version will be posted here. The current version of this policy was last updated in November 2024.

This Privacy Policy applies to Fansonline (we, us).

What is Personal Information?
Under the Privacy Act 1988 (Cth), Personal Information is defined as information or an opinion about an identified individual or one who can be reasonably identified:

(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.

When we refer to “Personal Information” in this policy, we mean this legal definition.

What Type of Information Do We Collect?
The types of Personal Information we collect vary depending on the products and services you use, your transactions, and how you interact with us. These include:

Identity and Contact Information: Such as your name, shipping address, email, and phone number.
Transaction and Interaction Information: Includes purchase history, product preferences, and survey responses.
Financial Information: Such as payment and credit details, bank account details, and promotional discount information.
Online Activity: Information on your interactions with our website, social media, ads, and electronic communications, gathered through cookies, tags, and pixels.
Profile Information: General location, preferences, interests, and opinions.
If you provide Personal Information about others, please inform them of this Privacy Policy and your sharing of their data.

How Do We Collect Personal Information?
We collect Personal Information in the following ways:

You provide it to us: For example, when you make a purchase, contact us directly, or subscribe to our mailing lists.
We collect it ourselves: Through interactions with our websites or social media platforms, digital technology like cookies, and data analytics.
We collect it from other sources: Such as publicly available sources, government agencies, and credit reporting bodies.
Our website may contain links to third-party websites or apps. If you access these, your information may be collected by the third party, for which we are not responsible.

Do You Have to Provide Your Personal Information to Us?
If you choose not to provide requested Personal Information, we may be unable to deliver certain products or services, like delivering items without an address.

What Do We Use and Disclose Personal Information For?
We use and share Personal Information to provide and improve our products, personalise services, and manage our business effectively. Examples include:

Transactions, Accounts, and Promotions: Processing payments, providing advice, handling refunds, and conducting events.
Communication: Informing and promoting our products and addressing your feedback and complaints.
Improvement of Services and Customer Experience: Monitoring sales, customer preferences, and user activity on our website.
Marketing, Advertising, and Personalisation: Subject to opt-out requests, we use data to personalise advertising and marketing content.

How to Opt Out or Unsubscribe
You may opt out of direct marketing through the opt-out details in our communications or by managing your preferences on platforms like Google or Facebook.

Analysis and Reporting
We use Personal Information to understand your preferences, interests, and trends, enabling us to improve products and personalise services.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Safety, Security, and Fraud Detection
We use Personal Information to prevent fraud and ensure safety, including identity verification and supporting law enforcement in cases of fraud or misconduct.

Legal
We use Personal Information to fulfill legal obligations and handle disputes, protect legal rights, and comply with laws.

Corporate/Other Services
We may use Personal Information to evaluate business transactions or manage our suppliers.

Who Do We Share Personal Information With?
We may share your Personal Information with third parties, such as:

Service providers: For product delivery, repairs, or recalls.
Marketing, advertising, and analytics providers: To improve our services and reach.
Credit reporting agencies: For credit assessments.
Law enforcement and government agencies: When required by law.
We may also share Personal Information with third-party providers outside of Australia. In such cases, we ensure that adequate measures are in place to protect your information.

How Do We Protect Personal Information?
Personal Information may be stored electronically or in hardcopy, sometimes by third-party providers. We implement various security measures to safeguard your data against misuse, interference, loss, or unauthorised access.

Credit card details are not stored on our website. Payments are processed securely via third-party merchant services. Third-party websites are responsible for their own privacy policies.

How Can You Access or Correct Personal Information?
You may request access to or correction of your Personal Information by contacting us via our contact form. Verification of identity may be required to protect your information.

How Can You Ask Questions or Make a Complaint?
For questions or complaints regarding this Privacy Policy, please contact the Fansonline privacy officer via our contact form. If you are unsatisfied with the outcome, you may also contact the Office of the Australian Information Commissioner:

Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992

Fansonline

ABN 76 104 243 898